Ladybird Frequently Asked Question
About Car Insurance
Can you explain the types of Cover?
Can you explain the types of Cover?
Comprehensive cover
This is the highest level of car insurance cover, which covers you for:
injuries to other people and damage to property
accidents caused by your passengers, or any permitted drivers
the use of a trailer, while attached to your car
injury to you or your partner
fire damage and/or theft of your car
accidental damage to your car
medical expenses
loss or damage to personal belongings in your car
replacement of keys, locks transmitter or entry card
replacement of child car seats
windscreen cover
audio, satellite navigation and communication equipment cover
Third party only (TPO)
Third party cover is the minimum level of car insurance cover required by law and contains no cover for damage to your vehicle. It covers your legal liability for:
injuries to other people and damage to property
accidents caused by your passengers, or any permitted drivers
Third party, fire and theft (TPFT)
Third party fire and theft cover provides the same level of cover as third party cover, but protects you against damage to your vehicle from fire, or theft of the vehicle, as long as you're not at fault.
Please refer to the policy summary for each level of cover for information on the amount of cover available for each policy feature.
For full details of your cover please refer to the Car Insurance Policy Booklet.
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What is an excess?
What is an excess?
If you make a claim you must pay an excess, regardless of who is to blame. If you have comprehensive cover and make a claim, you calculate the total excess by adding together the relevant compulsory and voluntary excesses.
A compulsory excess automatically applies to your policy. This depends on the car that is covered, the age and experience of the drivers on your policy and whether you have out the taken protected or guaranteed No Claims Bonus options.
A voluntary excess is the excess you agree at the start of the policy and forms part of the total excess as we described above. If you make a claim for windscreen damage and have windscreen cover - this is automatically included with comprehensive cover - there is a separate windscreen damage excess.
For a full explanation of excess, please refer to the Definitions in your Policy Booklet.
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What is No claims bonus?
What is No claims bonus?
No Claims Bonus is earned by the policyholder. For every year that you hold a Car Insurance Policy, you will earn a years No Claims Bonus (NCB). The typical no claims bonus scale is 30% for 1 year claim free driving and increase to 60% or 65% for 5 or more years. No claims bonus is transferable to different insurers upon receipt of No Claims Bonus proof.
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What is a tracking device?
What is a tracking device?
This enables the police to track a stolen vehicle via an electronic signal emitted from a sensor concealed in the car. The recovery rate for these stolen vehicles is very high. Some Insurers usually allow up to 10% off the premium if the vehicle is fitted with a tracking device. With perfomance and prestigious cars a tracker is sometime compulsory.
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What is a certificate?
What is a certificate?
The certificate of insurance is YOUR documentary evidence to confirm that you have adequate insurance cover for the said vehicle. You must keep this document safe, and be able to produce to the police when required and will be needed to tax your vehicle.
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About your Cover
What is protected no-claims discount?
What is protected no-claims discount?
In the event of a claim, if your insurance company cannot recover their outlay from the person responsible, or you cannot recover your excess, your no-claims discount is normally reduced at the next renewal. Bonus protection allows up to two non-recoverable claims in a three- or five-year period without reducing your no-claims discount. This optional extra can cost approximately 10 to 15% on your premium.
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How Can I renew my insurance?
How Can I renew my insurance?
A reminder is sent 30 days in advance for you to notify us of any changes for the forthcoming renewal. After that a price will be sent to you 21 days prior to your renewal date. Please either forward your payment or contact our renewals team to discuss renewing your policy. There will be no cover past your renewal date and it is therefore vital you contact us to ensure that your cover is continuous.
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What is Fresh Claims Assistance?
What is Fresh Claims Assistance?
Our experts will examine your claim and, if they feel that you have a valid claim against another driver, they will work hard to get the claim settled in full. This applies to non-fault accidents only. We will also attempt to recover your uninsured losses (those which are not covered by your policy). These may include compensation for injury, damage, excess, loss of earnings and other out-of-pocket expenses.
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About Your Payment
Who Are Premium Credit?
Who Are Premium Credit?
Premium Credit is a leading insurance premium finance provider in the UK and Europe, having first launched the service in the UK in 1988. Premium Credit will request the direct debit that we set up for you on a monthly basis, and will fund your policy and any future alterations. Premium Credit can also offer a wide range of services in relation to your payments, i.e. change of payment dates.
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What Happens If I Default?
What Happens If I Default?
In the event of a defaulted payment, Ladybird and Premium Credit will write to advise. Premium Credit will usually re-apply a second time for the payment automatically; however they will apply a charge for this. If a payment is rejected for a second time, Premium Credit will write to advise of the mandate cancellation date, at which if no alternative method of payment is received, or the direct debit mandate has not been reinstated, could lead to the cancellation of the policy.
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