Data Protection Act
Fresh takes the protection of your privacy on-line extremely seriously and will use all reasonable endeavors to safeguard your information. Fresh have security measures in place which are considered appropriate to the nature of the information and the harm that might result from a breach of security. For your protection we will also not hold more information about you than is required for the purposes for which it is being processed, make reasonable endeavors to ensure that any information about you is accurate and kept up to date, not keep your information for longer that is necessary or as required by law, or process your information in accordance with your rights under the Data Protection Act 1998
What information do we hold and how do we obtain it?
We may receive information about you from any of the following sources:
directly from you or your authorised representatives when obtaining a quote, incepting, renewing or amending a policy or making a claim (e.g. personal details, claims details, etc) or from third parties such as credit reference or debt collection agencies (e.g. your credit rating) or from insurers, witnesses, third parties and solicitors (e.g. accident details).
What do we use your information for and who do we disclose it to?
We will use the information about you for the following purposes:
to administer and maintain your insurances, to assist you with claims and enquiries, to maintain your insurance records, to keep you informed about other products and services offered by Fresh, to enable us to conduct research and statistical analysis, and facilitate our internal customer service monitoring and to share with other carefully selected parties.
In addition your information may be disclosed to the police in response to a request and other bodies in response to legislative/court orders.
You should also be aware that to help prevent fraudulent claims your insurer exchanges information with other insurers through various databases, to help detect people who break the law by not having motor insurance your insurer will supply details of your motor insurance to a database which can be accessed by the police and other insurers.
What are your rights?
Under the Data Protection Act 1998 you have certain rights in relation to the information we hold about you. You may request, by writing to the ‘Customer Service Dept at Fresh Insurance Group Ltd’ and enclosing a cheque for £10 payable to ‘Fresh Insurance Group Ltd’, details of the information that we hold about you. You are also entitled to request us, by writing or emailing us, to stop using information about you for the purposes of Direct Marketing, not to share your information with other carefully selected parties.
More information regarding your rights can be obtained from:
Data Protection Commissioner's Office
Tel: 01625 545700*
*calls may be recorded