Watch this video of our frequently asked questions
How do I get my driving license check code?
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You’ll need to have your driving licence, National Insurance number and Post Code to hand. You can access the website by clicking here now and following the instructions.
What is no claims bonus and can I use it on more than one car?
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NCB is No Claim Bonus, also referred to as No Claim Discount. You earn NCB by completing a 12 month policy, in your name, without having, or being involved in, any incidents that your insurance company have to pay out for. You can earn multiple NCB’s if you have more than one insurance policy in your name. However you can only use one NCB on one policy at a time.
How do I get my no claims bonus from you?
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How do I make a change to my policy and how much will it cost?
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Call our customer service team on 0344 5578400 and they will be able to process any changes for you. Any changes we make for you can alter the way an insurance company calculates your premium. Some changes will increase the premium and some will reduce the premium. The charge or refund is calculated on the number of days left on the policy. Please bear in mind that, as your broker, we do make a charge for administering your policy and we may also keep our commission on any refunds. You can view our charges in our terms and conditions which can be accessed here.
I had some points over four years ago and they’re no longer on my licence. Do I have to disclose them?
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If they were within the last five years of your policy start date then the answer is yes, even if they are not on your licence anymore. This is because the legal duty of disclosure for motoring convictions is up to five years.
How can I send my documents to you?
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Can I add another car on my policy?
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It depends on the insurance company your policy is with. Some insurers will cover another car temporarily under the same policy if it is not insured elsewhere. If you need a more permanent solution we would have to issue a separate new policy.
Why do you need my logbook (V5)?
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This is requested as evidence for occasions where an insurance company have given a discount for owning a vehicle for a certain period of time.
Why do I need to send you proof of address and what should I send?
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Your address is an important factor used by insurers to calculate your premium and some companies will want to see evidence of this. We can accept either a utility bill (e.g. gas/water/electricity bill) or a bank statement provided they are dated within the last 3 months.
I’ve had an accident; what do I do?
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Call 0344 5578400 now and speak to one of our dedicated UK based claims handlers. They will walk you through every step of the claim process to ensure a stress free, outcome that you deserve.